For travelers flying to or from London, knowing your terminal is crucial for a smooth airport experience. If you’re flying Air Canada, you might be asking: Which terminal does Air Canada use at Heathrow (LHR)? This guide covers all the essentials about the Air Canada LHR Terminal, including check-in procedures, gates, lounges, services, and practical travel tips.
Let’s walk through the complete traveler’s guide to ensure your journey with Air Canada at Heathrow Airport goes smoothly.
Overview of Heathrow Airport (LHR)
London Heathrow Airport (LHR) is one of the busiest and largest airports in the world, serving over 80 million passengers annually. It has five terminals, but currently only Terminals 2, 3, 4, and 5 are operational (Terminal 1 closed in 2015). Heathrow connects travelers across Europe, North America, Asia, and beyond.
Air Canada at Heathrow: Terminal 2 (The Queen’s Terminal)
Air Canada operates exclusively out of Terminal 2 at Heathrow Airport, also known as The Queen’s Terminal. This state-of-the-art facility opened in 2014 and is home to Star Alliance carriers, making it a hub of international connections.
Why Terminal 2 Matters
Knowing that the Air Canada LHR Terminal is Terminal 2 helps you plan:
- Where to go for check-in
- How to navigate security
- Where to find gates and lounges
- Which facilities and shops are nearby
Check-In at the Air Canada LHR Terminal
Check-in for Air Canada flights at Heathrow is straightforward but busy during peak hours.
Check-In Counters
- Location: Departures Level, Terminal 2 Main Building
- Opening Time: Generally, check-in opens 3 hours before departure
- Services: Self-service kiosks, staffed counters, and priority check-in for Business Class and Aeroplan Elite members
To save time, it’s recommended to check in online or via the Air Canada mobile app before arriving. However, bag drop counters are available for those who have completed online check-in.
Baggage Allowance
Ensure you are familiar with Air Canada’s baggage policies, which vary by ticket type and destination. Oversized or special items (e.g., sporting equipment) should be declared at the check-in counters.
Security Screening
After check-in, proceed to the centralized security area. Be prepared for standard liquid and electronics checks, and allow enough time for queues, especially during busy travel seasons.
Gates and Departures at Terminal 2
Once through security, Air Canada passengers will head to their assigned gates.
Terminal Layout
Terminal 2 consists of:
- Terminal 2A: Main building where check-in and security are located.
- Terminal 2B: Satellite building accessible via an underground walkway, where many long-haul Air Canada flights depart.
Check your boarding pass carefully to know whether your gate is in 2A or 2B, as walking between the two can take 10-15 minutes.
Boarding Process
Air Canada boards by groups, which are printed on your boarding pass. Business Class, Aeroplan Elite, and Star Alliance Gold members get priority boarding.
Pro tip: Keep an eye on the flight information screens for any last-minute gate changes.
Arrivals and Baggage Claim at Terminal 2
For arriving passengers, Air Canada flights land at Terminal 2.
Passport Control
Follow the signs to passport control. British, EU, and select international travelers can use eGates, while others should go through manual inspection lines.
Baggage Claim
Air Canada baggage claim is located on the Arrivals level. Baggage carousels are clearly marked, and there are Air Canada agents available for assistance if needed.
Customs and Exit
After collecting your bags, proceed through the green (nothing to declare) or red (goods to declare) customs channels before exiting to the Arrivals Hall.
Air Canada Lounges at Heathrow Terminal 2
One of the highlights for premium passengers is the Air Canada Maple Leaf Lounge.
Location
- Air Canada Maple Leaf Lounge: Terminal 2B, near gates used for North American departures
Access
- Business Class passengers
- Aeroplan Elite 50K and above
- Star Alliance Gold members
- Select credit card holders (check eligibility)
Amenities
The lounge offers a peaceful space with:
- Comfortable seating
- Complimentary food and drinks
- Business services
- Showers and restrooms
- Excellent runway views
If you have a long layover or arrive early, the Maple Leaf Lounge is an excellent spot to relax.
Dining and Shopping at Terminal 2
Even if you don’t have lounge access, Terminal 2 offers a range of dining and shopping options.
Dining Highlights
- The Perfectionists’ Café: Modern British dishes with a focus on quality
- Ca’puccino: Italian coffee and snacks
- YO! Sushi: Quick Japanese bites
- Pret A Manger: Sandwiches and healthy snacks
Shopping Highlights
- World Duty Free: Alcohol, cosmetics, souvenirs
- WHSmith: Books, snacks, travel essentials
- John Lewis: British gifts and apparel
- Hugo Boss, Burberry, Ted Baker: Designer fashion
Travelers should allow time to browse or enjoy a meal before heading to the gate.
Connectivity and Transfers at LHR Terminal 2
Connecting Flights
If you are connecting to another Air Canada or Star Alliance flight, follow the Flight Connections signs. You may need to go through additional security checks.
Transportation to Central London
From Terminal 2, you have several transport options:
- Heathrow Express: Fastest train to Paddington Station (~15 minutes)
- London Underground (Piccadilly Line): Budget-friendly option (~45-60 minutes)
- Buses and Coaches: For regional connections
- Taxis and Ride Shares: Available at the Arrivals forecourt
Accessibility and Family Services
Heathrow Terminal 2 is fully accessible, with step-free routes, elevators, accessible restrooms, and assistance services. Families can find baby changing facilities and play areas within the terminal.
Travel Tips for Air Canada at Heathrow
- Arrive early: At least 3 hours before departure, especially during peak times.
- Check gate details: Keep an eye on flight screens, as Heathrow is known for last-minute gate changes.
- Pack smart: Follow the 100 ml liquid rule and be ready for security screening.
- Explore the terminal: There are plenty of shops, restaurants, and lounges to enjoy.
- Use fast-track if eligible: Business Class and elite members can access fast-track security.
- Stay connected: Heathrow offers free Wi-Fi throughout the terminal.
Final Thoughts
Flying with Air Canada from Heathrow Airport is made easier when you know the ins and outs of Terminal 2. As the main Air Canada LHR Terminal, it offers modern facilities, a streamlined check-in process, convenient lounges, and plenty of amenities to make your journey pleasant.
Whether you’re a first-time flyer or a frequent traveler, use this complete guide to navigate Heathrow Terminal 2 confidently. With preparation and knowledge, you can minimize stress and enjoy a smooth start (or end) to your trip.
